Posted in Customer Service, Videos and tagged customer service At some point or another, everyone has a bad customer service experience. 24/7 live & 100% customizable call handling for growing companies. It’s just proves what most of us have already suspected: That whenever you call a store to see if they have a product in stock and they tell you “no,” the real answer is most likely “yes” but they were TOO LAZY to go and check so they just tell you “no” anyway! It may be offensive, embarrassing, or upsetting, and has the ability to turn an otherwise peaceful day into a disaster. 2018 was a year of unpleasant extremes in customer interactions. A Year of Extremes. After all, good service is a competitive advantage, and bad service costs billions. Increase sales with the best kept secret in real estate. Problem – Conducting personal business while on the clock. Bad customer service—when you’re not at its mercy—can be pretty funny. Scroll down for more hilarious customer complaint and worst best service examples at their finest. Problem – Diminishing the quality of your product or service. Problem – Discriminating against clients based on appearance or perceived flaw, and exhibiting rude, condescending behavior or language. A live operator available 24 hours a day to answer phones, take messages, and transfer calls. 6) On receiving a call advising that her contact lens order was early and could be collected, the customer complained to the head office, suggestion that the ‘overzealous’ ordering system was akin to high pressure selling. When dressed in the dog coat she revealed her rabbit had “gnawed through the straps.”, 12) A pet shop refunded a customer after they complained the hamster recently purchased was “neither friendly nor cuddly.”. Me: Alright, so I will make that a meal for you so it’s cheaper. Applied happiness. May 26, 2013 - Explore Autosonics Autobody & Collisio's board "Funny customer service stories" on Pinterest. “We’re hardwired to find happiness in life, but why are we so bad at it?” asks … Below you will find our collection of inspirational, wise, and humorous old funny customer service quotes, funny customer service sayings, and funny customer service proverbs, collected over the years from a variety of sources. Bad customer service in industries when there’s heavier competition ultimately leads to poor retention, negative word-of-mouth marketing, and a direct impact on your bottom line. We’ve all been there, so we can relate when we see examples of service gone wrong. It claimed that a crash and the resulting damage to the interior and exterior of the van was the result of a faulty auto-drive system. The perils of changing a popular loyalty programme, MyCustomer's 10 most-read articles of 2020. Customer: I don’t want a meal. 17) A customer contacted their electricity provider complaining a power failure resulting from high winds caused them to miss a “vital episode” of Coronation Street. NO MEAL. Animated Customer Service Videos—Zootopia. Customer service is the heart of every business. Why do digital experiences disappoint customers? SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are currently no replies, be the first to post a reply. Here are 8 funny sales videos that will have you ROFL (That’s rolling on the floor laughing, in case you were curious.) . Problem – Long wait times, cutting the caller off mid-sentence, poor listening skills in communication, using offensive language, insulting the customer, passing the buck on complaint resolution, inciting an argument instead of de-escalating the disgruntled caller. Always observe The Golden Rule when conducting business: do unto others, as you would have them do unto you. And while the following stories aren't "suffered a broken nose being dragged screaming off a plane" levels of awful, they're still pretty shitty. Once the monitor was rotated by the support team, the problem was solved. On finding no one home, the driver decided it would be possible to still deliver the pole - through the letterbox. Back to top. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. Despite further explanation, the customer could not be appeased until it was accepted that he was right and “allowed” to pay the higher total. Also, the many counts of inappropriately funny service clients got. October 28, 2016. The label sewn to his jacket pocket clearly stated that the pocket was “fully waterproof”. Bad service is funny...when it's not happening to you. This complaint is still being investigated. My favorite bad customer service response was “it is working as designed ... I’m sorry but the customer experience in 23 is rotflol funny! Inbound call center services delivered at scale for growing businesses. When the customer returned they found their dog pinned to the wall. CTexTiger LSU Fan Austin, TX Member since Jul 2008 4955 posts. Upsell, Upsell, Upsell! Problem – Unwillingness to assist with the customer complaint resolution process, focusing on speed rather than quality of service, blatant disregard for responsibilities and procedures. See more ideas about Bad customer service, Tumblr funny, Funny. Despite the company’s “promise of quality”, the strap had failed to stand-up to being chewed by a dog. Problem – Acting out in anger towards the customer with deliberate, destructive behavior. Collect the Wonderful Funny Baad Dog Pictures Manage your properties better with SAS. In fact, 12% of Americans rate lack of speed as their number one problem with customer service. As part of a research project into customer service levels in the UK and the public’s perception of customer complaints management, over 200 customer service professionals were asked to detail the funniest, most unusual, or seemingly outrageous customer complaints they have received in recent years. You must try to do above and beyond in order to deliver a great service, even if a customer asks for a special treatment. Neil Davey is the managing editor of MyCustomer. 2) Following the purchase of a dishwasher, a customer returned to the store and announced: “The dishwasher is quite obviously faulty – when set to wash, water sprays, but the plates don’t spin.”. Resolution – It’s a simple rule. On-demand webinar: What is intelligent service? Related Posts: Service Differentiation and 7 Ways to Differentiate Service from Competitor In the event you need to cancel an appointment with a client, provide sufficient notice and attempt to reschedule immediately. Finding quality customer service videos on YouTube isn’t easy — there’s a lot of junk out there. 4) A customer complained that the ham he’d purchased was unreasonably salty. Replies (4) Share: 0 0. Carroll's $3500 Taylor guitar was damaged after being mishandled by United Airlines baggage handlers. Kate Zabriskie, Founder Business Training Works "When a customer has a complaint, use the "Italian Momma method": Think of your customer as the little bambino that took a spill on the sidewalk. re: Need some Youtube Movie Clips of Bad Customer Service Posted by CTexTiger on 12/1/10 at 10:38 am to Hydro14. 1 Funny examples of bad customer service. True brand representation with call center agents dedicated to your account only. Download Ultimate Customer Service: Customer Service Essentials for Loyal Customers E-Book. 2 Min Read. There is no room for laziness when it comes to customer care, so whenever possible, try to accommodate the customer’s request. It is dishonest and unprofessional to upcharge at the last minute, unless there is a significant unforeseen issue that complicated the job. Regardless of what receiving end you’re on, either as the customer or the support person, a lot can go wrong when somebody needs help. That’s what customer service departments are for. This tweet is the perfect example of a mishap on the customer's end. In this funny customer service video, Micheal, Dwight, and Jim show sales reps exactly what not to do in an interaction with a sales prospect. 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