Vehicle Hazards Identified

Assess the Risk

·       

Likely hood

·       

Consequence

Describe the risk and any controls already in place

Identify proposed action

eg.new controls

Responsible Person

Action Completed

(Date and signed)

a. Boarding vehicle

Likely - minor/serious injury

·       

Handles on boarding points.

·       

Door entrant lit at night.

·       

Always park with doors away from obstructions and obstacles.

·       

Staff member on site and warn of boarding danger.

·       

Avoid parking with door way near water or wet ground.

 

Driver/Tour Guide

 

c. Stopping and starting vehicle in motion

Likely – minor/serious injury

·       

Vehicle to be fitted with seatbelts.

·       

Inform all passengers to be seated and remain seated while vehicle is in motion.

Driver/

Operations Manager

 

b. Vehicle failure/breakdown

Unlikely – minor/serious injury

·       

Maintain vehicle as per manufacturer’s specifications.

·       

Have emergency/backup plan in place.

·       

Driver to always carry mobile phone for emergency communications.

·       

Vehicle Maintenance Program

·       

Written service reports with invoicing from contractors.

·       

Vehicle departure checks.

·       

Operations Manager responsible for weekly vehicle inspections.

Driver/

Operations Manager

 

d. Traffic accident

Possibly – minor/serious injury

·       

Fatigue Management Program

·       

Vehicle departure safety checks.

·       

Install reversing beeper

Operations Manager/ Driver

 

e. Break-ins while parked

Possibly – no injury

·       

Ensure doors are locked when away

·       

Ensure windows are closed when parked

·       

Remind passengers to take care of valuables.

·       

Hide possessions under the seat if too big to carry.

Driver

 

f. Security & vandalism while parked at drivers premises

Possibly – no injury

·       

Driver needs to park vehicle as close to house or within a secure area as much as possible.

·       

Ensure valuables are put away under driver’s seat.

·       

Ensure passengers don’t leave any belongings.

·       

Ensure vehicle is locked when parked.

·       

Ensure all windows are closed.

 

Driver

 

 

 

Tour Hazards Identified

Assess the Risk

·       

Likely hood

·       

Consequence

Describe the risk and any controls already in place

Identify proposed action

eg.new controls

Responsible Person

Action Completed

(Date and signed)

a. Rough Weather

Likely – minor/serious/sea sickness/

·       

Monitor weather conditions, cancel if necessary and offer free rebook.

·       

Move tours indoors

·       

Inform daily weather conditions.

Tour Guide/

Driver Guide

 

b. New/ inexperienced Staff

Likely – no injury

·       

Hire staff with relevant qualifications and experience.

·       

Implement Staff Induction Program.

·       

Allocate experienced personnel oversee new staff until deemed competent.

·       

Operations Manager to come up with & implement ways to assess staff performance.

Leading Tour Guide/ Operations Manager

 

c. Food poisoning from unhygienic lunch storage

Likely – minor/serious

·       

Use outside professional contractor to prepare meals.

·       

Implement food storage system such as fridges/warmers.

Operations Manager

 

d. Leaving passengers behind

Likely – minor/serious

·       

Tour Guide/Driver must ensure he/she has every one of his passengers on board.

·       

A head count is done before leaving each transfer.

Guide/Driver

 

Tour Hazards Identified

Assess the Risk

·       

Likely hood

·       

Consequence

Describe the risk and any controls already in place

Identify proposed action

eg.new controls

Responsible Person

Action Completed

(Date and signed)

e. Sun Exposure/ Burn

Likely – minor/serious

·       

Sunscreen available to staff and passengers.

·       

Always carry fresh water on board.

 

Operations Manager

 

f. Pre existing medical conditions

Likely – minor/serious

·       

Driver is to be informed of any preexisting conditions. He/she is to find out if the passenger has any medications for them and assess likely impacts if medical condition is to become a factor.

·       

Get each passenger to sign waiver of liability which asks them to inform us of a pre existing medical conditions.

·       

Ensure relevant staffs hold First Aid Certificates.

Operations Manager

 

g. Staff lifting heavy objects

Likely – minor/serious

·       

Minimise distance that items need to be carried by pulling up closer to the goods, parking the vehicle appropriately or ask for help.

·       

Train staff of correct lifting procedures. Refer to Policy & Procedure Manual.

Operations Manager

 

h. Antisocial Bystanders

May be – possible occasional incidences of groups of antisocial people nearby.

·       

Ask the offenders to quietly move on. If it is obvious that they are not going to cooperate then report to police.

·       

Avoid conflict!

 

Guide/Driver