Are your vehicles covered by insurance?

Yes, all of our vehicles are fully covered by insurance and public liabilities. Our affiliates are checked regularly for insurance covers to be up to date.

 

How far should I book in advance?

To avoid vehicles shortage in times of festivities and special occasions, we highly recommend to our patrons to make bookings in advance as far ahead as possible to ensure vehicle availability. Times you may want to consider book far in advance include Christmas, New Year’s Eve, Melbourne Cup, Spring in the Valley and other major social or sporting events.

 

What information is needed to complete a quote or booking?

In order for us to do our job the best way we can, you’ll need to provide us with some basic information about where you leaving from, going to, how many passengers will there be and the best way to contact you to confirm the booking or quote.

 

What is the minimum time of hire?

One hour is the minimum hire time, some services can include return journey. Please specify at times of booking.

 

What do you need to reserve a booking for luxury sedans, limousines, minivans or coaches?

To reserve a vehicle and chauffeur or guide for the day and time you want, you need to pay a booking fee.

 

How much is the booking fee?

The booking fee is 1 hour hire rate respective to the vehicle category.

 

When is the bill finalised?

All bills are to be settled after completion of the charter. If a deposit was paid, then the reminder of the charge is cleared.

 

Are there any additional charges?

No, the price we quote is inclusive of all fees and charges.

 

What if I need to change or cancel my booking?

Please read our Terms & Conditions for full details.

 

How many pickups or stops are we allowed to make?

You can make as many pickups or stops as you like within the time you have hired the vehicle for.